Customer Service Training: The Service Edge

If the ultimate goal is to elevate every customer touchpoint into a meaningful and positive experience, enrol in this course and learn how to deliver outstanding service every time.

Date
Delivered on demand. Please enquire to find out more.
Duration
Time
Cost
$620.00 inc. GST
Location
Online Course
A video link will be emailed 1 week prior to the start date.

Customer Service Training: The Service Edge is a practical and engaging course designed to equip customer-facing teams with the skills they need to deliver standout service. Whether you're working on the front line, in sales, or regularly engaging with stakeholders, this training focuses on the real-world challenges of customer interaction and how to handle them with confidence and professionalism. The course can be delivered online or in person, offering flexibility to suit your team’s needs.

Purpose

This course is designed to strengthen your team’s ability to communicate clearly, manage customer expectations, and build lasting relationships. It empowers participants to navigate customer interactions with empathy and efficiency, while aligning with your organisation’s service standards and procedures.

Outcome

By the end of this training, participants will be able to:
• Communicate effectively using both verbal and non-verbal techniques.

• Build rapport and identify customer needs quickly and accurately.

• Understand and apply internal customer service policies and escalation procedures.

• Recognise and act on opportunities to go above and beyond initial requests.

• Handle complaints and dissatisfaction with confidence and professionalism.

• Apply conflict resolution strategies to de-escalate challenging situations.

• Seek and give constructive feedback to continuously improve service delivery.

Current Courses

Beyond the Sale: Aftercare that drives loyalty
Delivered on demand. Please enquire to find out more.
$200.00
High Performing Leaders Program
Delivered on demand. Please enquire to find out more.
$5,995.00

Course Categories

For questions regarding any of our programs, please click link below

To express interest in enrolling into this course, please send an enquiry via our form.

NCITC Cancellation Policy: a minimum of 2 weeks before the program commences is required.

Failure to notify or attend will result in no refund provided.

8/88 Dynon Road,
West Melbourne 3003
Tel: 1300 154 467
RTO #46074

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